Privacy policy

Privacy Statement REV’IT!

To provide the best possible website experience and to deliver optimal services, we process certain personal data. In this Privacy Statement you will find a clear explanation of which personal data we process, for what purposes, and how we process personal data. This Privacy Statement applies to any use of the website www.revitsport.com and is effective as of March 10, 2026.

REV’IT! eStore Europe B.V. is part of the same group as REV’IT! Sport International B.V. In this Privacy Statement, these companies are jointly referred to as REV’IT!. REV’IT! is the data controller responsible for the processing of personal data. In this Privacy Statement, we explain which personal data we collect and use, and for what purposes. We recommend that you read this Privacy Statement carefully.

REV’IT! considers a reliable and careful handling of personal data to be of great importance. Personal data is therefore processed by us with care. In doing so, we comply with the requirements of applicable privacy legislation. We handle the personal data of both our customers and visitors to our online platform with care. This Privacy Statement explains how you can access, modify, or delete your personal data. If you have any questions after reading this Privacy Statement, please contact us at privacy@revitsport.com.

This means, among other things, that:

we clearly state the purposes for which we process personal data through this Privacy Statement;
we limit the collection of personal data to what is necessary for legitimate purposes;
we ask for your explicit consent before processing your personal data where consent is required;
we take appropriate security measures to protect your personal data and require the same from parties processing data on our behalf;
we respect your right to access, correct, or delete your personal data upon request.

1. Personal Data

When using our website (www.revitsport.com), we obtain certain information about you. This may include personal data. We only store and use personal data that is provided directly by you in the context of the service you request, or where it is clear at the time of provision that the data is provided to us for processing.

1.1 Your Personal Data

When you visit our website, register on our website, contact one of our employees, apply for a vacancy, or make a purchase via the webshop, we record the personal data you provide in our database in order to manage it, contact you, and/or to deliver your order.

1.2 How We Use Your Data

· Processing and delivery of your order

To deliver your order, we use your name, address, payment details, and email address. We use this information to keep you informed about the status of your order. We also share necessary data with third parties, such as delivery services responsible for delivering your order. Payments are processed via a secure connection with our Payment Service Provider (PSP), Adyen. We do not have access to your payment details; we only receive confirmation from Adyen as to whether the payment was successful.

The legal basis for this processing is the performance of the agreement concluded with you.

· Made to measure/Product configuration

If you purchase made-to-measure products, we process additional personal data required to produce and deliver your custom product. This may include contactinformation you provide in order to make an appointment, as well as other information you provide during the appointment for the configurator, such as measurements, sizing preferences, and fit information. For the production and fulfilment of made-to-measure products, we share the necessary data with the relevant group company responsible for producing these products. This group company may process your data under its own responsibility for the purposes of production, delivery, after-sales service, and warranty.

The legal basis for this processing is the performance of the agreement. The data you provide to us is shared with REV’IT! Tailortech S.r.l. for fulfilment of the order.

· Your REV’IT! account

In your personal account, we store your data, which allows you to manage your information (such as delivery addresses). Your account also contains an overview of your order history and allows you to adjust personal preferences, such as interests, membership program enrollment, and newsletter subscriptions. Your account data may be processed in systems operated by service providers that support our webshop and marketing communications. Where applicable, data may be synchronized between these systems to ensure that your account information and preferences remain up to date.

The legal basis for this processing is the performance of the agreement and, for certain communications, your consent. You may withdraw your consent at any time via your REV’IT! account.

· The membership program

If you have enrolled in our membership program, we store additional data such as accumulated points, data required for the rider protection program (including purchase history, contact information, and address details), and benefits linked to your account. These benefits may be communicated via phone or email, depending on your preferences. You can unsubscribe or adjust your preferences at any time via your REV’IT! account.

The legal basis for this processing is the performance of the agreement and, for certain communications, your consent. You may withdraw your consent at any time via your REV’IT! account.

· Customer Service

To assist you as effectively as possible when you contact our Customer Service, we use your data (primarily phone number and email address) to help answer your questions. Emails sent to Customer Service are linked to your data so that we have all relevant information available to assist you.

The legal basis for this processing is our legitimate interest to provide you with optimal customer support.

· Call Recordings (Customer Service)

When you contact our Customer Service by telephone, we may record the conversation for quality monitoring, training, fraud prevention, and dispute resolution purposes. You will be informed prior to the start of the recording. If you do not wish your call to be recorded, you may inform us and we will not record your call. Call recordings are retained for a maximum of 90 days unless longer retention is necessary in connection with a complaint, dispute, fraud investigation, or legal obligation. In such cases, recordings may be retained for the duration of the relevant procedure. Access to call recordings is restricted to authorized personnel only.

The legal basis for this processing is our legitimate interest in ensuring service quality, improving our services, protecting our employees, and safeguarding our legal position.

· REV’IT! newsletters

You may subscribe to REV’IT! newsletters. We may also send you personalized emails based on your purchases in our eStore. We use your email address and, where applicable, your interests to send newsletters. You can unsubscribe at any time via the “unsubscribe” link in the email.

The legal basis for this processing is your consent to promote our products and services. You may unsubscribe at any time.

· Product reviews on revitsport.com

You may leave a review or opinion about a product on our website. Only your name, the size of the product you purchased and whether it was purchased on www.revitsport.com will be displayed with the review.

The legal basis for this processing is your consent.

· Fraud prevention

We may use customer data to investigate, prevent, and combat fraud where necessary.

The legal basis for this processing is our legitimate interest. When relying on legitimate interest, we carry out a careful balancing test between our business interests and the potential impact on your privacy, and we take additional protective measures where necessary to protect your privacy.

· Compliance with legal obligations

We are legally required to provide certain customer data to authorities, such as tax authorities.

The legal basis for this processing is compliance with a legal obligation.

· Marketing activities

To serve you as a customer, we process data for marketing activities. This may include informing you about products and services via post, phone, or email. We also use information about your purchases to provide targeted offers.

The legal basis for this processing is your consent and/or our legitimate interest in promoting our products and services. You may object or unsubscribe at any time.

· Job applications

We process personal data and information you provide directly to us in the context of recruitment, such as your resume, name, address, contact information and other relevant information for recruitment purposes and correspondence in relation thereto. In doing so, we can inform you about current and future vacancies and invite you to recruitment-related activities.

The legal basis for this processing is your consent and the performance of pre-contractual measures.

1.3 Security of Your Data

We protect the personal data we process with appropriate technical and organizational measures to safeguard your personal data against loss, unauthorized access, and any other form of unlawful processing.

1.4 Third Parties Processing Your Data

We engage third parties to provide us with servicess, order fulfillment and other activities. Where these parties process personal data on behalf of REV’IT!, they act as processors. Agreements covering security, confidentiality, and your rights are in included in the data processing agreements we have in place with these third parties. We do not sell your personal data to third parties in exchange for monetary payment. We may share personal data with service providers and partners for the purposes described in this Privacy Statement, in accordance with applicable data protection laws.

We work with third parties providing the following services:

E-commerce services for hosting our webshop, such as Shopify;
For made-to-measure products, we share the necessary data with our group company in Italy responsible for producing the made-to-measure items.
Logistics and operational services such as postal services, delivery partners, and email service providers;
Marketing services for personalization of our webshop and for showing relevant offers and advertisements on our website, in our app and on websites and apps of third parties. We use software such as Google Ads, Microsoft Clarity, Shoplift, TikTok, Google 360 Suite, Klaviyo, Meta, Shopify, and Google DoubleClick;
Analytics services for analysing information about your visit and use of our webshop. Thereto we use software such as Google Analytics, Microsoft Clarity, Shopify, PowerBI, and Google Cloud;
IT services for system maintenance and data storage of our systems and storage of your information;
Customer satisfaction research;
Handling of questions, complaints, repairs, and warranties together with external parties and sometimes suppliers. Information about questions, complaints, repairs and warranties will be processed by these third parties;
Repair services;
Cooperation with supervisory, tax, and law enforcement authorities, such as the police and prosecutors. We only do so where legally required;
Social media buttons integrated into online platform, which may collect personal data.

1.5 Use of Personal Data Online

· Advertising
Our website may contain advertisements.

· Cookies
Our online platform uses necessary, functional, analytical, performance, and marketing cookies. Cookies are also placed by third parties engaged by us. When you visit our online platform for the first time, you are asked whether you consent to the placement of cookies. You may accept all cookies, reject them, or customize your preferences. You are free to disable cookies via your browser, and you can adjust your settings at any time. Please note that refusing certain cookies may result in our website no longer functioning optimally. We have agreements in place with third parties that place cookies regarding the use of cookies and applications. However, we do not have full control over how the providers of these applications handle the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties (please note that these may change regularly). For more information about the use of cookies, we refer you to our separate cookie statement, which explains which cookies we use and for what purposes; this can be found here.

· Google Analytics
We use Google Analytics to analyze website usage by our visitors. A data processing agreement has been concluded with Google in order to make arrangements on how this data may be used. We have permitted google to use the analytics for other Google services, finally the IP addresses are anonymized.

· Website optimization
In the context of website optimization, order processing, visitor statistics, and historical sales analyses for customer relationship management purposes, we retain your personal data for as long as necessary. We store your data on a local server in a secure environment to which only authorized employees have access. The data is subsequently deleted, unless there is a legal obligation requiring longer retention (such as the statutory tax retention period of seven years for payment data).

· Profiling
We may use profiling techniques to tailor marketing communications, website content, and offers to your interests, based on information such as your purchase history, browsing behavior, and interactions with our communications. This means that we may use automated tools to analyze certain aspects of your preferences in order to send you more relevant information. This profiling does not produce legal effects or similarly significant consequences for you. You may object to profiling for marketing purposes at any time by adjusting your account settings, unsubscribing from communications, or contacting us.

1.6 Retention of Personal Data

· Recruitment
Personal data collected for recruitment purposes is retained as long as necessary to complete the recruitment process.

· Retention periods
- If you have not logged in and/or placed an order for five years, your data will be deleted. You may request deletion at any time by sending an email to our customer service at -mail aan privacy@revitsport.com or by calling us at +31 412 696710. Any deletion request will be processed by us ultimately within 30 days.

- Inactive customer accounts are deleted after five years. After that period, we only use your data in anonymized form for internal reporting purposes.

- We are required by the tax authorities to retain our administration containing your invoice, payment, and order data for seven years. After that, we only use anonymized data for internal reporting purposes. You should also retain your purchase invoices yourself, for example in case your warranty expires.

- If you have your product repaired or replaced by REV'IT!, we retain your report and contact details for five years. After that, we only use your data in anonymized form for internal reporting purposes.

- Data used to prevent fraud is retained until an investigation has been completed. Depending on the outcome of the investigation, your account may subsequently be blocked, as well as delivery to you, via your email address or postal address.

1.7 Transfers Outside the EEA

For the performance of our services, we make use of parties that process personal data outside the European Economic Area, such as the United States. When personal data is transferred outside the EEA, we ensure appropriate safeguards, such as the use of Standard Contractual Clauses (SCCs) approved by the European Commission or participation in the EU–US Data Privacy Framework.

2. Third-Party Websites

This privacy statement does not apply to third-party websites that are connected to our webshop by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

3. Rights of Data Subjects

· Right to information

You have the right to a transparent explanation of how we handle your personal data and which rights you can exercise in this regard. In this Privacy Statement, we therefore explain in detail which data we collect from you and how we handle your data.

· Right of access

You have the right to request access at any time to the data we hold about you. You can request this by sending an email to privacy@revitsport.com or by contacting our Customer Service at +31 412 696710. Requests are processed within a maximum of 30 days.

· Right to rectification

You have the right to have your personal data corrected if it is incorrect or outdated and/or to have it supplemented if it is incomplete. You can notify us of such changes or corrections by sending an email to privacy@revitsport.com or by contacting our Customer Service at +31 412 696710.

· Right to object

You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to data used for direct marketing. For example, you may ask us not to use your data any longer for personalized recommendations on the website. You can manage this yourself in your account and/or adjust your email preferences. You also have the option to unsubscribe via the so-called “unsubscribe” button in every digital newsletter you receive from us. This right also applies to other data we process on the basis of our legitimate interest. You can notify us of such changes or objections by sending an email to privacy@revitsport.com or by contacting our Customer Service at +31 412 696710. Requests are processed within a maximum of 30 days.

· Right to data portability

You have the right to receive data that you have provided to us in the context of the agreement(s) you have entered into with us in a machine-readable format, so that you can store this data in a database of your own or that of another party. This concerns your name, address, place of residence, and order history. You may request this data in a machine-readable format by sending an email to privacy@revitsport.com or by contacting our Customer Service at +31 412 696710. Requests are processed within a maximum of 30 days.

· Right to be forgotten / request for account deletion

You have the right to request that we delete all data we have about you. When you submit a request to delete your account, we will delete all data that can be traced back to you, except for data that we are legally required or permitted to retain. You may submit a request by sending an email to privacy@revitsport.com or by contacting our Customer Service at +31 412 696710. Requests are processed within a maximum of 30 days.

· Right to lodge a complaint

You have the right to lodge a complaint about the way we handle your data. If you have a complaint, we prefer to resolve it with you directly. Please contact us by sending an email to privacy@revitsport.com or by contacting our Customer Service at +31 412 696710. Requests are processed within a maximum of 30 days. You also have the right to submit a complaint to the Data Protection Authority.

· Automated decision-making

We do not use fully automated decision-making, including profiling, that produces legal effects for you or otherwise significantly affects you.

4. Changes to This Privacy Statement

We reserve the right to make changes to this privacy statement. We recommend that you review this privacy statement regularly so that you remain informed of any changes.