Customer Journey Specialist

Field: Marketing– Location: Oss, The Netherlands – Contract type: Full-time

At REV'IT!, we have a deep-rooted drive: we want motorcyclists to enjoy their passion to the fullest. To achieve that goal, we try to learn something new every day. From each other, from our customers, from our data and... maybe also from you.

Do you thrive on creating seamless and engaging online shopping experiences? As part of our Direct-to-Consumer strategy, our e-commerce channel plays a key role in connecting with our customers. We are looking for someone who can optimize and elevate these online journeys, helping us provide an exceptional shopping experience across all touchpoints.

What can you expect from us?

At REV'IT!, we live and breathe design,
performance, and innovation. These core values guide every decision we make and
bring something special to every role within our organization.

As a Customer Journey Specialist, you’ll play a vital role in shaping the online shopping experience for our customers. Your mission is to analyze, refine, and develop strategies that enhance every stage of their journey. By doing so, you’ll ensure that our online shop
reflects the same level of perfectionism and passion that defines every product
we create. Collaboration is key in this role. You’ll work closely with teams across the company, using data-driven insights to overcome challenges and implement meaningful innovations.

This is your opportunity to make a real difference—connecting with motorcyclists worldwide in smarter, more engaging ways. With the freedom to bring new ideas to life and the backing of a forward-thinking team, you’ll help us inspire riders across the globe.

What does this mean in practice?

As our Customer Journey Specialist, your focus will be on crafting meaningful and seamless online experiences across the motorcycling apparel landscape. You’ll:

  • Map and analyze current customer journeys (AS-IS scenarios), identifying touchpoints and customer behaviors to document comprehensive journey maps.
  • Uncover pain points using qualitative and quantitative data, prioritizing actionable improvements to enhance user satisfaction.
  • Translate improvements into a clear development roadmap, coordinating resources and timelines across teams.
  • Establish a test-and-learn framework to measure the success of implemented changes, tracking KPIs such as conversion rates, return ratios, and Net Promoter Score (NPS).
  • Collaborate closely with product designers, data analysts, and marketing specialists to ensure customer-centric solutions align with our brand values.
    Stay ahead of industry trends, bringing innovative ideas and fresh perspectives to the table.
  • Integrate direct customer feedback into your strategies, ensuring every decision reflects the needs and desires of our customers.
  • Develop a vision for the ideal customer journey (TO-BE scenarios), aligned with industry best practices, behavioral trends, and customer feedback.


This role is full-time (40 hours per week, 32 hours negotiable). You’ll report to the E-commerce & Digital Marketing Manager.


Are you our ideal candidate?

We’re looking for a proactive, data-driven professional with a passion for creating seamless customer experiences. Ideally, you’ll bring:

  • A bachelor’s degree in marketing, data analytics, customer experience, or a related field.
  • Hands-on experience in customer journey mapping, with a proven track record of optimizing online touchpoints.
  • Experience in data-driven strategies, UX principles, and conversion rate optimization (CRO) to design impactful solutions.
  • Strong collaboration skills and the ability to work effectively across teams and departments.
  • Exceptional communication skills in English and Dutch, with the capability to distill complex data into clear, actionable insights.
  • A forward-thinking mindset, always looking for innovative approaches to improve customer experiences and stay ahead of market trends.
  • Experience in leveraging tools such as journey mapping software, analytics platforms, and A/B testing frameworks to drive results.
  • An affinity with motorcycle riding and the motorcycle branch is a definite plus.

Most importantly… you bring enthusiasm, curiosity, and the drive to inspire every customer interaction.

Explore life at REV'IT!

Our Playground

Collaborate across nine disciplines and work in inspiring places.

Culture values

Join a fiercely collected, intelligent atmosphere.

Benefits

Helping you thrive, feel inspired, and have fun.

Apply Today

Within REV’IT!, we embrace diversity. Currently, our team represents 15 different nationalities. Something we take great pride in! Because we work with so many different backgrounds to achieve our mission, our working language is English. That said, we are very proud of our Dutch roots. Should you be interested in one of the openings and prefer to apply in Dutch, then please don’t hesitate to do so.

Excited about the position and want to be a part of the REV'IT! team? We’re looking forward to hearing from you! Click on 'apply now' and send your CV and letter of motivation via the application form.

Any questions about this position or would you like to hear more about the benefits of being a REV'IT! employee? Don’t hesitate to contact us.

Mark Ceelen
HR Business Partner
+31 622 604 554

Or get in touch with him via viaWhatsApp.

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